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Customer Service 

CUSTOMER SERVICE :
T: (212) 221-1711
E : shop@raniarabella.com 

SHIPPING 
Domestic shipping for UPS ground Rates :
  • - $15 per item
  • - $5 for additional throw or ready to wear
  • - $10 for additional pillow

International shipping :

Price varies and shipping time too, according to the country. 

DELIVERY
Domestic :
  • - By UPS within 1-5 business days
International :
  • - By UPS but the time varies according to the country.
PRIVACY
INFORMATION WE COLLECT ONLINE
Personal Information

For purposes of this privacy policy, "personal information" means any information by which someone can be personally identified, including name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. We collect personal information from you only when you voluntarily provide us with this information, such as when placing an order through the website or registering your Raniarabella product on the website; establishing an account or adding information to your account such as by setting up a wish list or address book entries; entering a contest; taking a survey or contacting us with a comment or question. While not personal information by itself, the Company also collects and retains information about purchases you make on the website.

Browsing Information : Cookies

When you visit our website, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The website also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and improve features of our website in a variety of ways, including by determining whether you have visited the website in the past and which pages of our website you have visited. We also may use cookies and/or a technology known as clear gifs to help us confirm your receipt of and response to our emails and to provide you a more personalized experience. 

SECURITY

Rani Arabella (the "Company") value your trust. We collect certain information when you visit our U.S. website www.raniarabella.com (the “website”), in order to improve your shopping experience and allow us to better communicate with you regarding our products and services. This privacy policy is intended to assist you in understanding what information we gather when you visit the Site, how we use that information, and the safeguards we have in place to protect the information. This privacy policy only applies to information we collect at www.raniarabella.com.

RETURNS
You are entitled to return any item ordered on the raniarabella.com website within 14 days of delivery if in original condition and packaging, and accompanied by the original receipt.
To Raniarabella store
You may return items purchased at our boutique for a store credit to be used within 3 months of return date
All sale items are final sale.

Raniarabella store will exchange goods purchased on the raniarabella.com website but will not give refunds.

You should return item(s) in their original condition, with their purchase invoice and in their original packaging only after receiving a return authorization number from our Customer Service team.

REPLACEMENTS
If you receive a defective product, contact us at 212.221.1711 within 48 hours of receiving the product.
OREDERING
If you have any question about your order please contact us at 212.221.1711.
PAYMENT
We accept Visa, Mastercard and American Express. 
If you wish to pay be check or money order please contact us at 212.221.1711.
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